Can I upgrade my system at a later date? All Surf Computers are easily upgradeable. We recommend that when you first order your system you consider your present and future needs. Does everything I need come with my system? Every Surf Computer comes complete with all necessary disks, CD's and manuals necessary to run and understand your system. Each computer system is custom built with your needs in mind. Can we call if we have questions? Sure! We attempt to answer your most frequently asked questions. However, there is much to learn with the new computer systems, especially with Windows XP Home and Windows XP Professional technology. Often, we can walk you through a new procedure over the telephone. For a more in-depth understanding of your computer. Can you match lower advertised prices? We can match any locally advertised price, with strong reservations. It is our desire to provide our customers with a quality computer system designed to provide excellent entertainment and educational experiences. Computer systems at drastically lower prices often use inferior or low-end components. Isn't the peace of mind that your system will function the way it was designed worth a few extra dollars? Why should I buy a Surf Computer? QUALITY- We use only top of the line, quality products in each system we build. names like Intel, Creative and Maxtor. We offer a variety of software and hardware products, often with their own excellent manufacturer's warranty. For instance, our Canon printers come with Canon Creative software, a toll free, 24 hours/day, 7 days/ week support line and a two year warranty. For the first year, Canon will even come right to your door to pickup your printer for repair and give you a brand new printer, all with no shipping charges. HONESTY - We will not knowingly sell any pirated software. Microsoft Canada states that over 42% of software sold is counterfeit! Of all the software that Microsoft sells, Microsoft Windows 95 and 98 is the favorite of counterfeiters, and now most new computer systems offer Windows XP, making it much more dificult to Counterfeit. Counterfeit software is often corrupted or "buggy" and proceeds from their sales have been linked to organized crime in Canada. Do you want to support organized crime by intentionally purchasing illegal software? Make sure your software is legitimate; ask us about security features on software packaging and CD's. We do not practice hard drive loading - where software is loaded onto your new computer's hard drive without the customer actually purchasing the full version. While this practice may seem ideal for some people, not having the actual program means that the program is lost if it becomes corrupt or your system "crashes". Why take the risk? If you want the program, BUY IT! SERVICE- Surf & Turf Computers offers a comprehensive warranty. Components of new computer systems that prove to be defective will be replaced, and the service work is free. TRAINING- Surf Computers offers a variety of classes, both individual and classroom settings. Windows is our most popular class, but we also offer classes on the Internet, scanners, Simply Accounting and classes that target the more technical minded consumer. Back to frequently asked questions